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AURORA, Colorado (KDVR) — A father and daughter who survived a home invasion have described heartbreaking moments of being held at gunpoint and then having to wait four hours for police to respond.

The invasion took place in the Highland Park area. At some point, a 12-year-old girl was put a gun to her head and sprayed with pepper spray.

The child wanted to talk about the trials, and her parents gave her permission to talk.

“When I sat down, he turned the gun to the door like this, pointed at me and said:“ If you don’t move fast enough, I will shoot you, ”the girl said.

The family waits for hours for help from the police

She and her father were in the basement when they heard that someone was upstairs. Two men broke into the house. They ransacked the drawers, stole shoes and a mobile phone, and pepper sprayed both father and daughter.

“I sat up and coughed really hard and I wanted to cry because I was in pain,” she said.

They sat quietly in the basement, thinking that the robbers might still be in the house.

At 3 am, three hours after the attack, my father was able to turn on his old cell phone and call 911. But the police did not arrive in the area until four and a half hours later.

“Due to the fact that the suspects were no longer at the scene, the call was coded as a priority 2 call,” the Aurora Police Department told FOX31.

The Aurora Police describes a “priority 2 call” as the type where there is no immediate threat.

“Due to the high volume of calls and delayed reporting, we did not respond until 7:30 am today,” Aurora Police spokesman Sgt. Faith Goodrich said.

Goodrich said the department is committed to responding to calls in a timely manner, but a high number of calls and a shortage of staff could increase response times.

“They should have come faster. I am disappointed in the Aurora Police Department,” said the father, whose home was broken into. Disappointed but glad that he and his daughter are alive and well.

Aurora police spoke about the reaction to the invasion

Aurora Police provided a detailed assessment of the call and the department’s policies and procedures.

Here is the full response from the Aurora Police:

06/16/22 at 02:54 Aurora911 received a call from (home address redacted by FOX31). They reported that someone robbed them at gunpoint and pepper sprayed their dog around midnight. They informed Aurora911 that the suspects had left two and a half hours earlier.

Since the suspects were no longer at the scene, the call was coded as a priority 2 call.

Priority 1 calls tend to be crime in progress. This may be a situation where the suspect is still at the scene or there is an immediate threat to his life.

Priority 2 calls are calls when the suspect is no longer at the scene and there is no immediate threat to life. There are also priority 3 and priority 4 calls, which are usually informational or administrative in nature.

Prior to this incident, there were six priority 1 calls and ten priority 2 calls being handled or pending by patrol officers.

After this incident and before the call was sent, Aurora911 received eight priority 1 calls and fifteen priority 2 calls. Of these priority 1 calls, there were suicide threats, a domestic violence situation with an injured victim, a male actively threatening to harm harming people in a store, a welfare check when someone was injured, an active family dispute, and two separate shots. launched calls.

The District 1 Cemetery Patrol operates from 10 pm to 8 am and is manned by 14 officers in 12 patrol cars. It is fully staffed for a given period of time, but every time a large number of calls come in, it quickly drains resources and response times can suffer.

Each call is answered by at least two employees, and depending on the type of call, more may be required. When one county faces a lot of calls, we often depend on other counties for help.

Unfortunately District 2 was also very busy with calls. During this time, they had 36 calls with priority 1 and 2.

Due to high volume of calls and delayed reporting, we didn’t answer (home address edited by FOX31) until 7:30 AM.

We strive to respond to calls in a timely manner, but due to call congestion and occasional staffing constraints, response time may be increased. We understand that this is not the level of service our community members expect from their police department.

Aurora Police Department

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