SHREWSBURY. Strike up a conversation with Raymond Valois (pronounced “wal-wa”) and you’ll quickly see why his clients respect him. Valois sets the bar high for himself in his work as a master of home improvement.
Valois describes himself as a visual person and can paint against his background in photography when he is designing a project with a client. He can apply elements of artistic composition such as design, proportion and perspective to the professional work he provides to his clients. He also has an unwavering work ethic.
“I follow my father’s credo: do it right or don’t do it at all. I try to be better today than yesterday,” he said.
Valois gets a lot of word-of-mouth referrals and his clients’ testimonials tell him he’s different from other contractors. He takes care of the house and the landlord.
“You need to show respect for the client’s home. You must do your best to protect the house. I also involve homeowners in the whole process. People love it,” Valois said.
With over 20 years of business experience, Valois can use his experience to manage a wide range of projects. He has the ability to create custom designs for his clients.
“I like to take on tasks that not everyone is ready for or maybe not everyone is qualified for. I solve unique problems with creative solutions. I am a creative master,” he said.
Valois started his business over 20 years ago by running a small ad in a hardware store and taking part in small projects. Over the years, projects have expanded.
He is dedicated to continuous learning and best practices, and is concerned about the small number of new students currently studying the profession. He often hires students from local trade schools, especially those with an interest in carpentry.
He talked about the innate ability needed for his job. “You need this predetermined ability to work with your hands. It is pre-wired,” Valois said.
Valois’ high quality standards are maintained even in the face of one of today’s biggest challenges: supply chain disruption. He must plan ahead and pre-stock most of his jobs well in advance of the expected start date, usually three to four months in advance.
The reasons for limited inventory and materials are many.
“During the pandemic, people began to spend much more time at home,” he said. “They weren’t going on vacation so they invested in their house. Whether they did it themselves or hired contractors, they created a surge in demand for building materials. In addition, lumber suppliers in Canada had problems with bugs, and suppliers in the south had problems with harvest timing. Add to this the shortage of manpower and now the quality control factor comes into play. We had inconsistencies in many projects.”
Valois also talks about delays in obtaining permits from cities and that subcontractors have reserves.
“My favorite tile installer is busy until the end of this year,” he said.
Valois has a clear goal: “I want people to appreciate what I bring to the table. People often don’t appreciate the amount of effort and practice it takes to ensure quality.”
And despite the challenges contractors face today, Valois has one ultimate measure of success for every project: “I should be proud to put my name on it.”
Learn more about Valois Home Improvement at https://www.valoihomeimprovements.com/.
Business Profiles are advertising features designed to provide information and reference information about Community Advocate advertisers.